Contact JustCasino

Choose the channel that fits your question. Our support team can help with account access, verification, payments, bonuses and responsible-gambling controls.

Live chat at any time

Live chat is available 24/7. Use it when you need help with your account or login, verification, deposits and withdrawals, bonuses, playing or deposit limits, or self-exclusion. The team can also help if you cannot complete a password reset or need guidance on adding a currency to your account.

Resetting your password

Select “Log In” and then “Forgot Password?” to request a reset link. If you cannot reset the password yourself or cannot access your email inbox, contact customer support. We will need to confirm your identity before resetting it for you.

Email support

For general support, email [email protected]. The inbox is monitored, and we try to answer as quickly as possible.

VIP players can email [email protected]. For requests about your personal information or data-protection rights, email [email protected].

Starting a complaint

Contact customer support through any available support channel to start the complaints procedure. Explain the issue and provide the relevant account or transaction information so it can be assessed.

Where required, the relevant internal department reviews the matter. We make reasonable efforts to investigate and answer promptly. If the matter becomes a dispute, it is settled by arbitration in Curaçao.